1. Overview
This policy explains how Hnry (Australia) Pty Ltd (ABN 88 637 624 072) (“Hnry”, “we”, “us”) collects, uses, and protects personal information when you use ContractorSuper.
2. What we collect
We may collect:
From organisations:
- business details
- contact details
- bank and payment information
About contractors:
- name
- superannuation details (including fund name, USI/SPIN, and member number)
- contribution information (including contribution amounts, periods, and earnings base)
3. How we use information
We use information to:
- process SG contributions
- submit contributions via clearinghouse providers
- generate reports and remittances
- operate and improve the service
- comply with legal obligations
- determine applicable service fees, which may involve verifying whether a contractor is an existing Hnry customer
4. Sharing information
We may share information with:
- clearinghouse providers (e.g. SuperChoice)
- superannuation funds
- payment providers
- regulators where required
We only share what is necessary to provide the service and meet our legal obligations.
5. Your responsibilities
You must ensure that:
- you are authorised to provide personal information
- individuals have been notified about how their information will be used, including as described in this policy
- any required consents have been obtained
6. Security
We take reasonable steps to protect personal information from:
- misuse
- loss
- unauthorised access
7. Retention
We retain information only as long as needed to:
- provide the service
- meet legal obligations, including record-keeping obligations under applicable superannuation and tax law (which generally require retention for at least 7 years)
8. Access and correction
You can request access to or correction of personal information we hold by contacting us using the details in section 11.
We will respond to access and correction requests within 30 days.
9. Cross-border disclosure
Information may be processed in Australia, New Zealand, the United Kingdom, or other jurisdictions where our service providers operate. We take reasonable steps to ensure that overseas recipients handle personal information in accordance with the Australian Privacy Principles.
10. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint by contacting us using the details in section 11.
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
11. Contact Us
For any queries or complaints, contact:
Email: support@hnry.com.au
12. Updates
We may update this policy from time to time. Where changes are material, we will take reasonable steps to notify affected parties.